Effective Date: 8/11/2011
Last Updated: 8/13/2025
Chemicaland Contractors Ltd (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us through our website, services, or in person.
1. Information We Collect
We may collect and process the following types of information:
a) Personal Information
- Name
- Contact details (phone number, email address, postal address)
- Identification details (e.g., ID number, company registration number)
- Payment and billing information
b) Non-Personal Information
- Browser type, operating system, and IP address
- Pages visited on our website and duration of visits
- Referring website or search engine
c) Project-Related Information
- Property location and specifications
- Service requirements and technical details
- Correspondence and communications related to a project
2. How We Collect Information
We may collect your information through:
- Direct interactions (inquiries, service requests, contracts)
- Our website’s contact forms and email communication
- Social media interactions
- Phone calls and in-person meetings
- Automated technologies such as cookies and analytics tools
3. How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide customer support
- Deliver the services you request
- Send quotations, contracts, and invoices
- Keep you informed about service updates or promotions
- Comply with legal and regulatory requirements
- Improve our website, services, and customer experience
4. Legal Basis for Processing
We process your information under the following legal grounds:
- Contractual necessity – to provide requested services
- Legal obligation – to comply with applicable laws
- Legitimate interest – to improve services and communicate relevant offers
- Consent – where you have agreed to receive marketing communications
5. Information Sharing & Disclosure
We do not sell your personal information. However, we may share your information with:
- Service providers or subcontractors involved in delivering our services
- Legal, regulatory, or government authorities when required by law
- Professional advisers such as accountants or auditors
- Third-party IT or marketing service providers (under confidentiality agreements)
6. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, your data will be securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data where applicable
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any time
9. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and deliver relevant content. You can adjust your browser settings to refuse cookies.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Chemicaland Ltd
P.O. Box 78333 – 00507, Uzuri Godowns, 12 Nadume Rd, Nairobi, Kenya
Tel: +254 707 360 425
Email: info@chemicaland.co.ke
Website: chemicaland.co.ke